Support
Contests, scoring, accounts and anything that is not working as it should.
Contact us
Questions about a contest, a payment, your data or a partnership? Pick the right queue below and you reach the team that can resolve it.
Where to write
Six queues, each read by the people who can act on it.
Billing
Invoices, refunds, plan changes and payment failures.
Privacy
Data access, correction and erasure requests, and anything covered by the Privacy Policy.
Partnerships
Media licences, data partnerships and league collaborations.
Press
Interviews, product briefings and brand assets.
Report a problem
Suspected collusion, automation or a security issue. Security reports get a same-day acknowledgement.
Send us a message
Include the contest ID where relevant. It is the fastest route to a useful answer.
Response times
| Plan | Target |
|---|---|
| Starter | Within 48 hours |
| Pro Manager | Within 24 hours |
| Elite | Within 4 hours, named contact |
| Security reports | Same-day acknowledgement |
Company details
- Company name
- Cosmo Fame Limited
- Registered address
- 2/F WEST WING, 821 LAI CHI KOK RD, 長沙灣, Hong Kong
- Support hours
- Monday to Sunday, 09:00–23:00 UTC. Matchday cover extends to the last fixture of the slate.
- General enquiries
- support@vavadamirror.com
- Data protection
- privacy@vavadamirror.com
Before you write
Most account and scoring questions are already answered on the FAQ page, and the How It Works page explains lock times, settlement and re-scoring in detail.
Prefer to look around first?
The squad builder on the home page is fully interactive, no account needed.